Return & Refund Policy
Effective Date: 4 May 2025
At Favoritehome Products, customer satisfaction is our priority. We aim to deliver high-quality products with careful attention to detail. Please read our return and refund policy carefully before making a purchase.
1. Returns for Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. We may ask for clear photos or video evidence to verify the issue. Once approved, we will arrange for a replacement or issue a refund.
2. Customized & Made-to-Order Products
Please note that customized or made-to-order items (such as personalized doors) are not eligible for return or exchange unless there is a manufacturing defect or the product received is not as ordered.
We strongly encourage customers to double-check all specifications (size, design, finish, etc.) before confirming a custom order.
3. Change of Mind
We do not accept returns or offer refunds for change-of-mind purchases once the product is shipped or customization has begun.
4. Refund Process
If your refund request is approved:
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Refunds will be processed to your original method of payment within 7–10 business days.
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For cash-on-delivery payments, refunds may be made via bank transfer after verifying your account details.
5. Non-Returnable Items
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Customized or special-order products
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Products that have been used, installed, or altered after delivery
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Items returned after 7 days of delivery
6. How to Initiate a Return
Please contact us via email at support@favoritehomeproducts.com with the following information:
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Order number
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Description of the issue
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Photos/videos of the product (if applicable)
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Preferred resolution (replacement/refund)
7. Contact
If you have any questions or need help with your return, please contact us:
Favoritehome Products
📧 support@favoritehomeproducts.com
📍 Dubai, United Arab Emirates
